Google Chrome's incognito mode, Microsoft
Internet Explorer's InPrivate Browsing and Firefox's privacy
settings can block cookies, delete private data after each online
session and be set up not to store internet history.
Great for privacy. Not so great for
targeting. Because these stealth searching/surfing
tools can make it impossible to track internet activity.
Original
post date: 9/15/08
That means ad networks will not be
able to serve up banners, videos, buttons or skyscrapers
to audiences targeted on the basis of the sites surfers
have visited or the key words they've searched in the
past.
When
these technologies are adopted widely (the folks at
BrainPosse are already using Chrome) all demographic
targeting will be dead. That's because the algorithms
which generate probable demographic profiles are based on
tracking web activity.
A
whole lot of contextual targeting will be dead, too.
'Cause the ad networks won't be able to determine what
websites a surfer visited recently.
Is this
a problem?
We
don't think so. We're convinced that network-served web
ads don't reach or persuade the target audience.
But
what about the data that show that online video ads are
twice as effective at television commercials? It pays to
read the fine print in those studies.
Online ads get recall
when they capture
attention. And they usually don't. An online ad is on
screen simultaneously with the content for which the user
has come to the website in the first place. Guess which
gets that user's attention?
According to the Yankelovich study, "When Advertising
Works," traditional media are more effective than digital
media at generating sales." The study pinpoints the reason
for this disparity: "The biggest differences between media
platforms are the situational contexts within which people
are exposed to ads." In other words, a commercial is the
only thing on a TV screen. It's peripheral on a computer.
So
online marketing communications messages are not as
effective as those in traditional media. But that's not
all. The effectiveness credited to network-served online
ads is almost always measured in clicks, not sales. If all
you want is clicks, get a pair of castañets.
Does
this mean internet advertising was a flash in the pan and
we can all go back to :30 TVs, skywriting and sandwich
boards?
Not
hardly.
Although TV is still the 500-pound marketing
communications, gorilla, online is gaining weight fast. A
lot of pundits believe that the scales will tip to online
somewhere around 2012.
So
what will work?
SEO:
Ten years ago we were telling clients that they needed
good websites just to be in the game. Today it's search
engine optimization. An effectively optimized website is
no longer an advantage, it's a basic necessity. Because
all of the effective competitors in any given field have
SEO. Search engine optimization is also one of the most
cost-effective weapons in the marketing communications
arsenal. The cost of optimizing a site (and keeping it
optimized) is a small fraction of the outlay involved in
buying clicks through sponsored search.
Sponsored search:
Search engine optimization is the most powerful online
marketing communications tool, but it isn't applicable in
all situations. For example our healthcare sibling agency
recently worked on a search program for a regional cancer
care organization. People searching cancer seldom include
a geographic term in their search terms. So all the major
search engine algorithms bring up national websites like
the National Cancer Institute or the American Cancer
Association on the first page. Geotargeted sponsored
search brings this client's site up first on all searches
of "cancer" originating within the organization's service
area.
Contextual targeting:
Didn't we just say contextual targeting will not be
possible with the new browsers? It certainly won't be
possible to track users' web history. But a targeted
website buy still works. Although a run-of-network buy for
a display or video ad is likely to be a waste of money, a
buy on targeted sites still makes sense. A BMW ad on
cars.com or a Sony ad on consumersearch.com/electronics
would reach an in-the-market audience.
The
actual ads we saw on our most recent visit to the sites
were a bit mis-targeted, however: an American Express
banner on cars.com (It seems unlikely that anyone would
charge a car on her or his American Express card) and an Ing button on consumersearch.com/electronics (Although
buying a 60" plasma TV might make a call to a financial
services company advisable.)
Geotargeting:
Being able to pinpoint the searcher's location makes
geotargeting the single most important sponsored search
tool for single-market or regional advertisers. The
ability to specify the target area within a specific
radius of a street address makes it ideal for retail, food
service, car care, and a whole range of other local
businesses. The ability to buy the keywords "pizza,"
"Pizza Hut," "Domino's," "Papa John's," "Mr. Gatti's" and
maybe "restaurants" on any search within a mile of Mamma
Mia's Pizza
Palace
gives Mamma a very strong competitive tool. (Naturally it
would be pointless for Mamma to buy her own name, since
that will come up at or near the top of the organic search
listings.)
Microsites:
Your website may be impeding your search/targeting
results. If a prospect looking for widgets clicks on a
link to your site and gets the corporate history, she or
he may just click right back off and go to the next
listing the search engine turned up.
That's bad for two reasons.
First, of course, you've lost that prospect. And if paid
search brought that prospect to your site, you paid a
couple bucks for the privilege of boring that prospect
away from your site to a competitor's more user friendly
web presence.
Almost as important, a bloated one-site-fits-all site will
gradually sink down in the search engine rankings, since
it will get less traffic, fewer page views and fewer
links. If you do recruiting online, have a micorsite for
job seekers. Plus separate microsites for each product, or
service line. Optimization and search for each microsite
should be tailored to each sub-segment of visitors.
When
you track traffic and navigation you'll see that no one
reads the fluff that clutters up a typical "Look how
important we are." home page. Yes, one of the beauties of
the web is the ability to convey an enormous amount of
information in drill-down form. But the three-click rule
is pretty ironclad. Attention spans are short and getting
shorter. Your site needs to be tailored to individual
interests and get people to the inforamtion they want
quickly.
Pre-roll and in-program video:
The online non-targeted (or only somewhat targeted)
display advertising format that works. Watch an episode of
"30 Rock" on Hulu and you'll also watch a minute or a
minute and a half of commercials. A pre-roll and a few
in-program :15 spots.
They
work because they're not on screen simultaneously with the
program content. They're seen sequentially, so the viewer
doesn't ignore them to pay attention to the content she or
he has come to the site to see.
They
work because they are only short interruptions to the
program content, not minutes-long commercial clusters that
send audiences to the bathroom or channel surfing.
And
they work because they're tailored to the medium, not
re-purposed :30 TV spots. First, they're fifteen seconds
long, the optimum length for online commercials. And most
advertisers do special, wittier, more concept-driven spots
that are appropriate for online.
Of
course the only possible targeting for pre-roll or
in-program video is "People who like '30 Rock' and watch
it online," but that's actually slightly more precisely
defined than the audience of the broadcast version of the
show.
Social
media: No
one has figured out how to make advertising effective on
social media. The results have been abysmal. But that
doesn't mean social media are not effective marketing
communications tools. Just that they're not effective
advertising media.
Your
employees and management should have pages on Facebook and
on specialized social media sites, and they should post
regularly.
Social media can also be tremendously valuable research
tool. See what people are saying about your product
category, your brands and your individual products. Enter
into the conversations, too. But never try to pretend
you're a disinterested consumer. Be up front about who you
are. Better to fess up than to be outed. And if you try to
hide who you really are you will inevitably be outed and
lose your credibility.
UGC:
Why on earth would anyone spend thousands or hundreds of
thousands of dollars on a television commercial and not
post it on You Tube or other user-generated content sites?
Odds are the spot won't get a lot of views. But that's OK,
because posting it is
free. And if
the spot does happen to get some buzz you'll get
tremendous viewership without spending a cent of your
marketing communications budget. It's a "no loss/big gain"
situation. What marketing director wouldn't take that
deal?
There's been a lot of industry moaning and hand-wringing
about losing the ability to pry into every site we visit,
every keyword we search and every tidbit of personal
information we generate online. But – except for ad
networks – the loss is hardly catastrophic. There are
plenty of effective search and targeting options, and used
judiciously they can deliver a better-targeted audience
than cookies ever could.
To find out more about reaching your target audience
online – or in traditional media – contact BrainPosse by
clicking here or calling
865.330.0033.