Seems as if
every lab with a functional magnetic resonance imaging gizmo has
decided that probing consumers' reactions to beer commercials is
more fun than finding cures for neurological diseases. The fad
has led to several books (most notably Neuromarketing
by Patrick Renvoisé and Christophe Morin and Buy•ology
by Martin Lindstrom), articles in everything from Advertising Age
to The
Wall Street Journal and billions of pixels'
worth of online buzz.
Their key finding? Your brain is a turducken.
Original
post date: 11/10/08
A
turducken? Yep. That Cajun Thanksgiving treat: a turkey
stuffed with a duck stuffed with a chicken. (Get yours at
CajunGrocer.com (link),
chefeds.com (link),
or CajunSpecialtyMeats.com (link).
In
the case of your brain, it's an outer brain stuffed with a
middle brain stuffed with an inner brain. (The folks with
the fMRIs call them the human brain, the mammalian brain
and the reptilian brain.)
Although it's vastly more complex than this
oversimplification, essentially the outer (human) brain
functions primarily in the realm of thought, the middle
(mammalian) brain deals mainly with emotion and the inner
(reptilian) brain is all about instinct.
The
deeper into the intercranial turducken a marketing appeal goes,
the more powerful it is.
The reptilian brain
is extremely difficult to reach with marketing
communications. That's "fight or flight" territory, and a
thirty-second TV spot or a web page can seldom penetrate
that deeply into the brain. In the rare instances in which
they do, the appeal is almost always a negative/avoidance
message. And also enormously – almost irresistibly –
powerful.
Perhaps the most famous commercial to work at the
reptilian brain level was DDB's "Daisy" spot for Lyndon
Johnson (click
to view). The commercial triggered a survival instinct
response that made the audience afraid to vote for Barry
Goldwater. The commercial functioned effectively at the
reptilian brain level because it used images and sound, to
which the reptilian brain responds, to deliver the
message. Since the reptilian brain evolved long before
language capabilities and reasoning developed, words and
logic are not effective down at that most primitive brain
level.
The mammalian brain
is the sweet spot for marketing communications. Any
reasonably adept practitioner of the craft of persuasion
can tickle the neurons at the mammalian level and trigger
an emotion to generate a strong response.
Unlike the reptilian brain, which responds predominantly
in the negative/avoidance mode, the mammalian brain
responds to both negative/avoidance and positive/attraction
stimuli.
One
enduring example of effective mammalian brain marketing
communications is the Coca-Cola campaign that has endured
from the 1950s to the present (with a few unfortunate
lapses).
The
iconic exemplars of the campaign were the
McCann-Erickson's "Hilltop" (click
to view) and "Mean Joe Green" (click
to view) commercials and Creative Artist Agency's "Northern Lights"
spot (click
to view). Several remakes of "Hilltop" were insipid failures,
but the polar bear from "Northern Lights" has been
extended in numerous executions and is likely to reappear
this holiday season, 15 years after its 1993 inception.
Music is an especially effective way to generate emotion
in the mammalian brain. "Ode to Joy" from Beethoven's
Ninth Symphony evokes awe. "Itsy-Bitsy, Teeny-Weenie
Yellow Polka Dot Bikini" stimulates playfulness. Minor key
tends to engender poignancy, major key happiness. Up-tempo
is joyful or excited, slow can be sad.
Perhaps most powerful of all musical emotional triggers is
familiar music – especially from the target audience's
teens and twenties. Listeners identify with music they
heard in their adolescence and early adulthood. That's why
Cadillac used Led Zep's "Rock and Roll" and Microsoft
launched Windows 95 with the Stones' "Start Me Up." It's a
quick, effective way of establishing an emotional
connection.
The human brain
is the one to aim at if you're marketing to Vulcans. But,
despite the name, not so much if you're marketing to
humans. We're just not that rational a species. At least
when it comes to being motivated and persuaded.
At
the beginning of the television era, appeals to the human
brain – the cerebral cortex – worked. The formula for a
successful :60 black-and-white TV spot was to offer a
problem, a product benefit that overcame the problem and a
supporting reason why the product provided the benefit. As
in:
Problem:
Headache?
Benefit:
Anacin fights headache pain fast.
Reason why:
Because Anacin is like a doctor's prescription. It
contains not just one, but a combination of
medically-proven ingredients.
That
linear, logical, word-based exposition worked remarkably
effectively at the time. It was the apogee of
rationally-based, human-brain selling that had been the
norm since the beginnings of modern advertising a couple
of centuries earlier.
It's
not surprising that modern advertising originally appeared
in rational, word-based terms. The medium available to
carry advertising was print. The target audience was
reading a newspaper or periodical when they saw
advertisements, so it was natural (and effective) for ads
to reflect the tone and style of the medium in which they
appeared. At first there weren't many illustrations, so
words alone had to do the selling job.
Even
radio – despite the addition of music and the
possibilities of "theater of the mind" experiences – was a
predominantly verbal medium. But music, mainly in the form
of jingles, began to add an emotional element to the
marketing communications message.
Early television was radio with pictures – often pictures
of people standing at microphones and speaking or singing.
But in the '60s, agencies realized the possibilities of
connecting on an emotional level through visuals. The
White Knight and his suggestive lance powerfully zapped
dirt for Ajax Laundry Detergent, and Mr. Clean, the brand
avatar, protectively eliminated drudgery. Overtly and
primitively Freudian though these campaigns were, they
created immediate and substantial sales increases. And
they were a harbinger of a migration from human brain to
mammalian brain in marketing communications.
Of
course human brain marketing communications is still a
factor. It's the norm in trade magazine advertising, a lot
of consumer retail advertising and even some television
spots. And it has made a resurgence in many web-based
campaigns, although the web's switch to video may presage
the same paradigm shift that occurred in television fifty
years ago.
The mammalian/human brain combination
is tremendously powerful. Decisions which are not
triggered instinctively/reflexively in the reptilian brain
frequently bounce back and forth between the mammalian and
human brains, so messages which resonate positively with
both reason and emotion are significantly more effective
than those which rely on just one mode of information
processing.
The
TBWA/Media Arts Lab "Mac versus PC" campaign is a
brilliant example of a combined rational/emotional sell.
The Mac avatar, actor Justin Long, is likable,
contemporary and hip. He's helpful and friendly to the
poor, dorky PC character played by humorist John Hodgeman.
The Mac persona creates a strong empathetic bond with
audiences worldwide (except in Japan). And in expressing sympathy
for the lame PC, the Mac character makes clear the
rational superiority of Mac over PC – usually in the guise
of trying to help his inept competitor. The recent "Bean
Counter" spot is a masterpiece. (Click
here to view.)
There's much more to the brain
and the way it works than the simplified turducken we've
outlined here. (The amygdala and ventral striatum are two
of our favorite spots to stimulate on behalf of our
clients.) It's well worth any marketer's time and effort
to learn and understand the geography and circuitry of the
100 billion neurons that every consumer on Earth uses to
make purchase decisions.
To
find out more about getting the right message into the
right part of your prospects' brains contact BrainPosse at
865/330.0033 orclick here.