Cable system
operators howl like moonstruck wolves at the suggestion that
they unbundle content. It could actually be great for them.
Think your cable or satellite company is gouging you?
Maybe so, but probably not as much as you think.
Original
post date: 3/30/09
That
$100+ monthly bill for digital cable with all the bells
and whistles includes the per-subscriber fees your cable
company pays for most of the 175 or so channels they pipe
into your home.
Some
channels which rely on advertising revenues exclusively
are free to cable system operators. A few, like QVC, pay
to be carried. But most content is paid for on a
per-subscriber basis. From around $3.00 for ESPN to 15¢ or
so for some of the more obscure cable nets. That's not per
household actually viewing the channel. That's for every
single subscriber on the cable system.
The biggest chunk of a $100+ monthly cable bill is for
channels that are never watched.
The last time Congress took a close look at a la carte
cable pricing, in 2004, folks only watched a fraction of
the channels available to them. High-tier households with
an average of 183.2 available channels watched an average
of only 19.2. Those with basic tier service – an average
of 15.4 channels – watched an average of just 5.5 of them.
That's a range of from 10.5% to 35.7% of available
channels ever watched. Conversely, it means that somewhere
between 89.5% and 64.3% of the channels subscribers are
paying for are pure waste.
A lot of that money doesn't stay with the cable system
operator. In
fact,it barely slows down as it passes through the
cable companies' coffers on its way to the content
providers. Whether the subscribers are watching those
providers' channels or not.
The
sports fan watching ESPN is subsidized by the 75% of
subscribers who never tune into the channel. Just as the
sports fan subsidizes the foodie watching Rachael Ray on
the Food Network or the preadolescent watching old
sitcom reruns on Nickelodeon.
Unbundling means higher cable bills?
Hogwash. That's what cable industry spokesfolks have been
telling us ever since a la carte pricing first became a
glimmer in a Congressperson's eye.
Of
course that sports fan we mentioned might have to pony up
$6.00 – or even $12.00 – per month for ESPN. But odds are
she or he might drop The Wedding Network, Oasis TV (body,
mind and spirit news), Philanthropy TV or The Puppy
Channel (round-the-clock coverage of, and we quote,
"puppies being puppies.")
Remember that 10.5%-to-35.7% viewing rate. Does it seem
likely that 10.5% of the channels subscribers watch will
cost more than that 10.5% plus the 89.5% they never watch?
Or that the 5.5 channels low-tier subscribers watch would
cost more than 15.4 presently piped into their homes? Not
from our perspective. And even if it initially did, the
anomaly wouldn't last long. Because as subscribers dropped
individual networks, those nets would be forced to lower
their prices to a level viewers considered a good value or
they'd disappear.
Fewer networks? How terrible!Or is it? The same
industry spokesfolks who warn of higher total costs for
less content bewail the loss of programming diversity a la
carte pricing would – they believe inevitably – create.
Could Yesterday USA continue to stream an audio-only
channel of old radio shows? Would Horse Racing TV still
gallop into our living rooms? And Infinito? How could
their coverage of unexplained phenomena be provided
without a subsidy?
Actually, they probably all would still available. Because
we suspect that they're among the many marginal networks
that pay cable system operators to carry their programming
or, at best, provide it free and rely on advertising for
all their revenue.
And
if they did, in fact, disappear, it might not be a
calamity. Because if their audiences are not willing to
pay for the content the networks provide and/or are too
miniscule to attract advertisers to those nets, the
networks aren't of any economic value. No one at
BrainPosse would mourn the passing of The Gaming Channel.
(And if anyone did miss them there are several other
gambling sites to take up the slack.)
This was all academic in the era of analog cable.
Individual channel addressability would have been a
logistical nightmare, and probably would have driven the
cost of providing service to astronomical heights.
But
that's all over now.
Cable system operators are migrating subscribers to
digital as fast as they can, and will probably eliminate
the analog option before too long. With an all-digital
system the same technology that lets the cable companies
sell pay-per-view programming could be easily adapted to
permit addressable channel delivery.
Think that's far-fetched? Leading-edge cable system
operators are already selling geographically- and
demographically-targeted audiences for commercials. Just
put that set-up into reverse and a la carte programming is
a practical reality.
Why should cable system operators embrace unbundling and a
la carte pricing?
We're mystified at the industry's resistance to unbundling
content and offering a la carte pricing. Because cable
system operators have a lot to gain and, if the change is
done right, nothing to lose.
A la carte pricing eliminates flak about cost.
No more public utility commission hearings every election
year. Fewer nasty blog postings. Not as many negative
editorials. Because with the cost of content stripped out,
cable service looks a lot less expensive. Is ESPN
extortionate? Let the subscribers howl at Disney. Or
simply drop the channel.
A la carte pricing and unbundling ends hassles.
The renewal of the ESPN contract is a recurring agony for
cable system operators. Go to a la carte pricing and that
agony's over. ESPN can charge whatever they want. If the
price is too high, they'll lose subscribers. But the cable
system won't. Is the NFL network willing to go to court to
get on basic tier? They no longer have a case. There is no
basic tier. Subscribers choose their content channel by
channel.
Unbundling eliminates the heat over inappropriate content.
We suspect that there's not a cable net out there that
someone doesn't consider objectionable. But when
subscribers can pick individual networks, it's a lot
harder for them to complain about salacious, seditious,
environmentally unfriendly or other pet peeve content.
Worried about childhood obesity? Don't take The Food
Network. Climate change? Drop the Speed Channel. Greed and
ostentation? Don't subscribe to Wealth TV. It might be
difficult for a demagogue to rant about violence on
television when the follow-up question would be: "So why
did you subscribe to The Crime Network?"
A la carte pricing provides another revenue stream.
Cable system operators can let the cable networks set
their prices, then charge the nets a fee for collecting
from subscribers and passing the revenue along. A flat
rate would be simplest. It would also reflect true costs,
because it doesn't cost any more to put The Beauty and
Fashion Channel into the pipe than HBO. A flat minimum
against a percentage of the total gives the cable
companies the best of both worlds.
Even free channels would provide revenue.
A carriage fee could apply to free networks. It might be
lower than the fee for paid nets, since there would be a
little less back-room work. Unlike the present basic tier
system, the free nets would have to be on an opt-in basis
to deal with the inappropriate content issue.
Unbundling provides a new advertising sales opportunity.
Fee-based cable networks would need to gain subscribers to
increase revenue. Advertising-supported cable nets would
need to build audience to be attractive to advertisers.
The natural place for both to recruit viewers would be on
cable. And if the cable system operators retained a little
additional commercial time on the free nets (in exchange
for their lower carriage fee) that time – plus the minutes
they now get – would be a prime media vehicle for other
networks on the system. Especially since addressable ads
would let nets target their prime prospects precisely.
A la carte pricing will reduce churn.
Churn, the regular loss of customers and the corresponding
need to bring in new ones, is one of the banes of the
cable industry. Recent studies have shown that many people
will drop cable and keep the internet if the economy gets
worse – or if the recession costs them their jobs. Of
course the cable company usually provides broadband in
addition to TV, so potential customer cut-backs wouldn't
be a total loss. But with a la carte pricing, a customer
feeling a bit pinched could cut a few channels and still
keep cable. And with the pipe-plus-a-la-carte pricing
model, the revenue loss to the cable company would be
minimal.
Customers overwhelmingly want unbundled content and a la
carte pricing.
This potential benefit may not resonate with cable system
executives. For quite a while the industry didn't much
care what customers wanted. They were the poster child for
customer-hostile service. But some companies are beginning
to realize that reasonably satisfied customers are a good
thing. And unbundling content and offering a la carte
pricing will make the vast majority of cable customers
happy. Not to mention those pesky Congress people and FCC
commissioners.
Unbundling and a la carte pricing are probably inevitable.
Smart cable companies will lead the change rather than be
dragged into it kicking and screaming. Done right, the
conversion to unbundled content and a la carte pricing
could reduce cable system operators' hassles and increase
their profits. And that's a nice combination.
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