Does anyone still pay attention to ads and commercials?
Part 1: The situation--how audience attention has changed.
Remember when audiences paid rapt attention to commercials?
Neither do we, but we have it on good authority that somewhere in
the distant mists of history – from the golden age of radio in the
1930s to the early era of TV in the 1950s – they did.
Original post date: 6/2/2008
In
1935 families would gather around a radio – which was
then a wooden box almost the size of a refrigerator –
and listen intently to "Major Bowes and His Original
Amateur Hour." They listened just as intently to the
commercials for Chase and Sanborn coffee.
That unflagging concentration carried over into the
early television era. In the 1950s, families would
gather around the new big, wooden box mesmerized by "The
Original Amateur Hour" in its TV reincarnation with Ted
Mack as host. And no one's fascination with the fuzzy
picture and scratchy sound wavered as a pack of Old Gold
cigarettes danced across the screen.
In
those thrilling days of yesteryear the audience's
attention was a given. Everyone tuned into a show would
hear every word of a radio commercial and watch every
single one of the sixty seconds that made up TV spots
back then.
Sounds like marketing heaven, doesn't it?
All the ad agency had to do was decide what appeal would
be most persuasive to the captive – and captivated –
audience, then deliver it in a form that would be
remembered days later, when audience members walked into
a store and became purchasers.
By
the 1960s, television was less of a novelty. Families
still ate things called "TV dinners" on little folding
tables called "TV trays" in front of that big wooden box
in the living room. By then, however, the novelty had
begun to wear off. The flickering image was no longer as
hypnotic as it used to be.
Creative teams poured over Burke day-after recall data
for attention-grabbing tricks to keep viewers riveted to
the set for the crucial first three seconds of a spot,
the little sliver of time in which audience members
chose between watching the commercial, taking a
bio-break or making a run to the refrigerator.
Two of the most venerable of those tricks:
Want to hook men? Open with a shot of a dog barking.
(Yes, the Burke data showed that a dog got more male
attention than a hottie. Of course the amount of
hotness permitted on TV back then was pretty
minimal.)
Want to hook women? Open with a shot of a baby
gurgling or crying.
It's not that simple any more.
In
those early days of broadcast, the marketing
communications environment was like a clan sitting
around a campfire as a bard told a story. Everyone
concentrated on every word and gesture from "Once upon a
time..." through "...and they lived happily ever after."
Over time that bard-by-flickering-firelight paradigm
evolved into something more like a three-ring circus.
Now there's so much going on that no one can see it all.
Audience members' attention flits from the elephants to
the trapeze to the clowns to the popcorn they're
holding, then back to the elephants. But by then the
pachyderms have been replaced with bareback riders.
Confused? If not, you're not paying attention. Here are
some of the factors marketing communicators have to face
today
Massive media proliferation.
In the 1930s, marketing communications media consisted
of radio, newspaper, magazines, outdoor, direct mail,
point-of-purchase and direct sales. Plus an occasional
guy in a sandwich board handing out leaflets.
We've still got all of those (except, maybe, the
sandwich board). And we've added television (and seen it
expand from three broadcast networks to hundreds over
the air and on cable), web ads on literally millions of
sites, search in all its manifestations, mobile, social
networking sites, text messaging, e-mail, product
placement, video screens in elevators and taxis, cinema,
buzz, word-of mouth campaign, guerilla marketing and
more.
Much more.
Now we have ads on eggshells, subway turnstiles,
take-out food cartons, the trays used to hold our stuff
as we pass through the screening sensors at airport
security, dry cleaning bags and the paper liners on
examination tables in pediatricians' offices. There are
ads in public restroom stalls, and according to
The New York
Times, U.S. Airways is even selling ad space on air
sickness bags.
Message mega proliferation.
In 1997 David Shenk's book,
Data Smog,
reported that the average American was bombarded by
3,000 advertising messages every day. Just ten years
later – last year – a Yankelovich study showed that the
onslaught had grown to 5,000 daily messages.
TV
commercial breaks have grown from a single sixty-second
spot on a sponsor-owned show to clusters of eight or
more thirty-second spots with a few fifteen- and
ten-second promos thrown in. And two-second cwickies are
now available on CW network.
Media multi-tasking.
People aren't just audiences anymore. They consume media
while they're doing other things.
The family isn't sitting in the living room glued to the
tube, the set is on in the kitchen while someone's
cooking dinner and other household members drift in and
out of the room.
Increasingly, people use another medium
simultaneously while they watch TV. A Peanut Labs survey
of Gen Y media use found that 57% use the internet while
watching TV, and 10% read while the set is on.
Radio isn't appointment media, it's background
noise in the office, while listeners are online. Or it's
turned on in the car during the morning commute. So
while the driver hears a radio commercial, she or he is
simultaneously seeing a billboard message and –
hopefully – noticing that the light has turned red.
Outdoor? Billboards don't get undivided attention. Their
viewers have their radios on or are reading the morning
paper as they drive to work.
Online? People watch TV, listen to radio, read and drive
while on line. Increasingly through sites like Hulu,
that bring TV to a window on their screens so they can
catch up on 30 Rock while web surfing.
Maybe U.S. Airway's barf-bag ads aren't such a weird
idea after all. At least the medium is likely to have
its users' complete attention.
Multi-message media.
It's not just that there are a lot of media carrying
messages. There are a lot of simultaneous (or rapidly
sequential) messages on most media.
Message overload is the norm online. Unlike traditional
broadcast media, which have a sequence of program
material-commercial-program material, everything's on
the screen at once on line. The dismal click-through
rates of social networks simply reflect the fact that
visitors have the choice of looking at the ads or the
content that attracted them to the network in the first
place. Hmmm. Pretty easy to guess which they pick.
Actually, that holds true for most any site but search
portals. Though behavioral targeting can ramp up
interest in the ads.
Picture-in-picture TV sets first appeared in the 1980s.
Today they can combine TV and web images simultaneously,
so viewers can surf the web and the channels
simultaneously. Works the other way, too. Computers with
built-in tuners can show TV, either full screen or in a
window. And on Memorial Day the Indianapolis 500 was broadcast like a web
site. Instead of cutting to commercials, the screen
split into two windows with a banner and a footer. The
race continued in one window while a commercial ran in
the other and the sponsor's one-line message showed on
the banner.
Outdoor used to be the most stable of media. The message
just stayed there for a month or a quarter or, on some
boards, for years. But now digital boards change
messages like a rapid-fire PowerPoint. It's impossible
for drivers – and often even passengers – to see more
than one or two of the sequence of six or more messages
that flash by. And if the board catches their attention
in the middle of one message and holds it through the
middle of the next, neither may register.
Multi-media media.
Many media aren't free-standing content purveyors any
more. They're part of a converged multi-platform message
delivery system. Scripps Networks' lifestyle channels
(HGTV, DIY, Food Network) are structured on convergence.
The shows that go up to the satellite are just the tip
of the iceberg. Viewers go online for detailed
instructions and materials lists for projects. Online
and on-cable are two halves of the communications system
New permutations of interactivity add more layers of
media interconnectivity. A digital billboard may offer a
coupon to a nearby retail establishment that can be
downloaded onto a cell phone. Someone watching "American
Idol" (the direct descendant of "The Original Amateur
Hour") can vote for contestants online or via text
messaging.
Even direct mail has gone multi-media. We recently saw
mailer elements with a polarized screen to go over a
section of a website to decode a prize message.
Radio stations and newspapers may be the only media
which retain their sequential, linear formats. (Of
course all broadcasters and publishers have web sites –
we suspect most kindergarten classes do, too – but the
core media of radio and newspaper are essentially as
they have been since the 1930s.)
Mini attention spans.
The three-second window to hook TV viewers has shrunk to
a second-and-a-half according to I-Media Connection.
CW's cwickies have reduced the entire commercial down to
two seconds.
Web sites have just seconds to capture visitors'
attention: basically the time it takes to click twice
after hitting the landing page. If they don't find what
they're looking for by then, they're gone.
Digital billboards have cut the time drivers and
passengers can see a message from however long it takes
the car to get past the sign to six or ten seconds.
Web ads are seen peripherally if at all.
TiVo lets delayed viewers rip through commercial
clusters in seconds. Fortunately, only 1% to 8% of most
broadcast shows' audiences presently watch on a delayed
basis.
New Arbitron data shows that drivers hit the button for
another station within seconds of a commercial starting.
Recipients decide to discard four out of five direct
mail pieces with just a glance at the outside envelope.
The mailers never even get opened.
Newspapers and magazines may be the only media that
still have multi-second attention spans for ads. Well,
maybe those U. S. Air barf bags, too
Audiences are pressed for time and impatient. They'll
spend time with a message once hooked, but the window of
opportunity to hook them is constantly getting smaller.
Next week: The solution – how to take advantage of the
change.